The Chapel Group is a consulting company, committed to helping utilities use energy data to increase value to customers and deliver business growth.

Through our six-step ENERGY framework, we help utilities develop a digital roadmap with measurable results.  The framework focuses on helping identify what services need to be delivered, and why.  With a clear understanding of why, a utility can develop a compelling story, because it’s authentic.  It is this story that is used to help get buy-in from stakeholders.

Founded in 2015 by Wayne Pales and Phil Stone, The Chapel Group was created to help utilities use energy data to increase customer value and grow their business. Our belief is simple: There is increasing consumer adoption of behind-the-meter technologies such as rooftop solar, electric vehicles, battery storage, and the connected home. Consumers are on this journey regardless of what their utility providers do. We believe that if we can help utilities leverage energy data and focus more on the demand side, they can deliver services and products that position them at the heart of what is an inevitable transformation to a sustainable way of living.

Returning to Australia, after a regional role in Hong Kong, Wayne observed that all electricity companies, regardless of size, structure, or location, were facing the same challenges.  There was regulatory uncertainty, disheartened customers trying to minimise their reliance on the grid, and conflicts between investing in short-term returns and long-term sustainability.  Wayne and Phil noticed solutions were either focused on technologies or capabilities, neither of which are about the customer. The ENERGY framework addresses this by building a roadmap based on Services that deliver value to energy consumers.

If you are looking to create or review your digital utility roadmap, please reach out.  We would be happy to discuss your journey so far and how we can help you navigate the challenges ahead.


Wayne’s subject matter expertise comes from almost 20 years in the Utility industry across Asia.  In that time Wayne has been recognised for his innovation and vision by Metering & Smart Energy International.

Wayne led SE Asia’s first end to end smart metering and demand response program that resulted in a 20% reduction in peak demand, and went on to win a series of awards across the region.

Wayne is a father, a guest lecturer at the Asian Institute of Technology, a blogger and writer for many of the leading industry magazines.  He is a sought after speaker at regional energy conferences and author of the upcoming book, ‘The Digital Utility’.


Phil Stone

British by birth, Phil began his career with British Telecom in London and is a true global citizen having lived and worked in the United Kingdom, South Africa, Denmark, Canada, Australia, New Zealand and Singapore.

Phil has served as a senior executive with many world leading Smart Communications and Smart Energy solution vendors including Mitel Telecom, Newbridge Networks, ADC Telecommunications, Advanced Fibre Communications, PICS Telecom, Endace NZ, Landis+Gyr and Sensus.

His experience, integrity and honest approach to business have been the foundations of long term and enduring partnerships.

Phil who is married and holds Australian and British citizenship currently resides in London.